All products provided at FreeDrumlessTracks.net are digital downloads. No physical products are supplied. Once a Premium Product has been purchased, it is immediately available for download in the downloads area of your account. There are absolutely no refunds for downloadable goods! This is because once you download the products, there is no way to return. If you are unable to download your products or have issues with the links, please send us a message and we will resolve the issue as quickly as possible. Although orders should be processed instantaneously, please allow up to 24 hours to receive your product downloads.